Pro Serv Blogs Archives - Page 2 of 44

You’re Renting Your Place in the Market. It’s Time to Own It.

Greg Alexander / March 30, 2026

I just got back from a speaking trip in the New York/New Jersey area. And I had one of those moments that just stops you cold. I was standing in the middle of Times Square — surrounded by a wall-to-wall assault of color, sound, and messaging — and it hit me all at once: this is what it costs to be invisible. Every one of those brands lighting up the skyline is paying an enormous premium just to be heard. And most of them? Still not breaking through.

Pro Serv Blogs

ProServ Firms That Don’t Systematize Delivery With AI Will Lose To Those Who Do

Greg Alexander / March 27, 2026

Here is what I believe is happening right now. Many of us are intellectually keeping up with artificial intelligence. But we are not keeping up with changing how our firms operate with AI. That gap is where firms will start to separate.

Pro Serv Blogs

The Old Rule Was “Standardize to Scale.” AI Just Broke That Tradeoff

Greg Alexander / March 26, 2026

A member said something last week that I’m still thinking about. His firm built a tool that saved entry level associates about four hours on every deck they created. What used to take half a day now takes about 12 minutes. And here’s the part that hit me:

Pro Serv Blogs

The Skills Economy Is Here. Is Your Expertise Ready to Deploy?

Greg Alexander / March 24, 2026

Picture this. Your firm’s best partner has a client onboarding process that takes three days and produces consistently great results. Your other two partners? Their onboarding takes five days and the quality varies. The methodology exists, but it lives in one person’s head.

Pro Serv Blogs

Your Invisibility Is Costing You Deals, Talent, and Your Exit

Greg Alexander / March 23, 2026

Over the past several years, I’ve worked hands-on with four investor-backed leaders across four industries. They had built real businesses with deep expertise, and every one of them was invisible online.

Then they started showing up. One sold for over $2 billion, one grew headcount 26% during a talent crisis, one IPO’d at $5.6 billion, and one built a $200 million market from scratch while the biggest retailers in the country started referencing his LinkedIn posts in sales meetings.

Pro Serv Blogs

Your AI Strategy Is Not a Strategy — Unless Your Fundamentals Are

Greg Alexander / March 20, 2026

Jim Collins introduced the concept of the Big Hairy Audacious Goal — the BHAG — in Good to Great as a clarion call for bold, long-range thinking. But Collins was careful to distinguish between a BHAG born of disciplined strategy and one born of desperation. The former is a North Star. The latter is a Hail Mary. The difference between the two, Collins argued, isn’t the size of the ambition — it’s the soundness of the foundation beneath it.

Pro Serv Blogs

Failure to Fire Causes More Problems Than It Solves

Greg Alexander / March 19, 2026

We see it every week, and most of the time it was avoidable. There’s someone in the business who needs to go. You know it. Their co-workers know it. Half the management team knows it. But nobody has actually done anything about it. That delay doesn’t help. It makes things worse.

Pro Serv Blogs

When Compliance Becomes Competitive Advantage

Greg Alexander / March 17, 2026

Most professional services firms treat compliance as a burden.
More rules.
More documentation.
More audits.
The natural instinct is to do the minimum required and move on. We initially approached it the same way at ACE Consulting.
When the Cybersecurity Maturity Model Certification (CMMC) requirements began affecting federal contractors, the first reaction was predictable. It looked like friction. It looked like overhead. It looked like something that would slow us down. Instead, it strengthened our firm.

Pro Serv Blogs

The Great Divide in M&A — Courtesy of the AI Impact

Greg Alexander / March 16, 2026

Imagine a private equity investment committee reviewing two nearly identical companies. Both generate $30 million in revenue. Both operate in the same industry and serve similar customers. On paper, their historical financial performance looks remarkably similar.

Pro Serv Blogs

The Biggest Driver of EBITDA

Greg Alexander / March 13, 2026

As boutique professional services owners, most of us are trying multiple ways to profitably grow our business. For organic growth, this includes investing in AI, improving sales effectiveness, or cutting unnecessary costs.

Pro Serv Blogs

You’re Renting Your Place in the Market. It’s Time to Own It.

ProServ Firms That Don’t Systematize Delivery With AI Will Lose To Those Who Do

The Old Rule Was “Standardize to Scale.” AI Just Broke That Tradeoff

The Skills Economy Is Here. Is Your Expertise Ready to Deploy?

Your Invisibility Is Costing You Deals, Talent, and Your Exit

Your AI Strategy Is Not a Strategy — Unless Your Fundamentals Are

Failure to Fire Causes More Problems Than It Solves

When Compliance Becomes Competitive Advantage

The Great Divide in M&A — Courtesy of the AI Impact

The Biggest Driver of EBITDA

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