Pro Serv Blogs Archives - Page 2 of 38

Understanding AI Resistance: Perspectives from the Next Generation

Greg Alexander / November 27, 2025

As CEO of End State Solutions, an aerospace certification consultancy at the forefront of emerging technology, I’ve observed that while AI promises transformative efficiency gains, many capable founders and organizations resist its adoption. To understand this phenomenon, I turned to an unlikely source—a 20-year-old college student and USMC enlisted “Forward Observer”, who we will refer to here as Ethan, whose thoughtful skepticism about AI mirrors the concerns I witnessed.

Pro Serv Blogs

AI is Great, But Let’s Not Lose Our Sense of What Makes Us Excellent

Greg Alexander / November 25, 2025

I was going to write this post about the importance of customer experience in professional services. Over the past few days I had prepped for this by working with Claude on concepts, outlines and drafts and was going to reference that chat this morning to finalize the piece. Upon firing up my browser to got to Claude’s website I got this error:

Pro Serv Blogs

Navigating Tension

Greg Alexander / November 24, 2025

Every leader who’s flown a kite understands the paradox: grip the string too tightly and you’ll snap it; let it go slack and the kite plummets. The same delicate equilibrium defines every thriving professional services firm. Too much internal tension creates rigid hierarchies, excessive oversight, competing agendas left to fester which result in your best people burn out or break away.

Pro Serv Blogs

Why Are CEOs Afraid to Raise Prices?

Greg Alexander / November 21, 2025

I was on the road for a good part of the last few months and saw an interesting trend: CEOs who know they are underpriced for their value are uncomfortable (at best) to increase their prices. This fear falls into three main categories:

Pro Serv Blogs

Leverage or Learn: Why Expert Partnerships Can Beat the Learning Curve

Greg Alexander / November 20, 2025

There’s an irony that every professional services owner eventually faces: we built our businesses by providing expertise to clients who need specialized knowledge, yet when it comes to growing our own firms, we often resist seeking that same level of expertise for ourselves. We’ll spend months trying to figure out complex marketing strategies, stumble through people management challenges, or wrestle with operational inefficiencies—all while charging our clients premium rates for the exact same type of specialized guidance in our own domains.

Pro Serv Blogs

The AI Enabled Rainmaker: A New Model for Strategic Business Development

Greg Alexander / November 18, 2025

Most professional services firms grow through founder-led selling, squeezing business development in between management meetings and client deadlines. And while BD time is essential, it can also be crippling. There never seems to be enough time for administrative tasks, crafting personalized messages, doing the research, and sending timely follow ups. That is why BD is so often sporadic and unpredictable.

Pro Serv Blogs

The Annual Retreat

Greg Alexander / November 17, 2025

The founders were exhausted. They had built a respected professional services firm through talent and relentless effort, yet the business refused to scale. Revenue grew, but not enough. Profit improved, but inconsistently. Their dream of someday selling the company felt out of reach.

Pro Serv Blogs

Make Your First 90 Days with AI Automations & Agents a Success

Greg Alexander / November 14, 2025

A simple, repeatable plan to pick wins, launch pilots and measure impact.
You don’t need a lab or a giant budget to start. You need a clear why, a short list of high-impact problems, and a fast way to test. Here’s the formula I’ve used for my company and clients that you can run as a visionary founder or owner to build your “getting started” roadmap.

Pro Serv Blogs

Scaling a Professional Services Firm – Part 4 Prime Heuristics for Scaling*

Greg Alexander / November 13, 2025

Prime numbers are a crystallizing way to categorize heuristics for scaling businesses, and professional services in particular:

Pro Serv Blogs

Rethinking Business Development Metrics: How Growth-Focused Firms Track What Actually Matters

Greg Alexander / November 11, 2025

Most firms track business development like they’re reading the scoreboard after the game. Website traffic. Proposal counts. Win rates. These stats may look important, but they only tell you what’s already happened. They don’t tell you why things happened or where your next opportunity lies.

Pro Serv Blogs

Understanding AI Resistance: Perspectives from the Next Generation

AI is Great, But Let’s Not Lose Our Sense of What Makes Us Excellent

Navigating Tension

Why Are CEOs Afraid to Raise Prices?

Leverage or Learn: Why Expert Partnerships Can Beat the Learning Curve

The AI Enabled Rainmaker: A New Model for Strategic Business Development

The Annual Retreat

Make Your First 90 Days with AI Automations & Agents a Success

Scaling a Professional Services Firm – Part 4 Prime Heuristics for Scaling*

Rethinking Business Development Metrics: How Growth-Focused Firms Track What Actually Matters

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