The founders were exhausted. They had built a respected professional services firm through talent and relentless effort, yet the business refused to scale. Revenue grew, but not enough. Profit improved, but inconsistently. Their dream of someday selling the company felt out of reach.
A simple, repeatable plan to pick wins, launch pilots and measure impact.
You don’t need a lab or a giant budget to start. You need a clear why, a short list of high-impact problems, and a fast way to test. Here’s the formula I’ve used for my company and clients that you can run as a visionary founder or owner to build your “getting started” roadmap.
Prime numbers are a crystallizing way to categorize heuristics for scaling businesses, and professional services in particular:
Most firms track business development like they’re reading the scoreboard after the game. Website traffic. Proposal counts. Win rates. These stats may look important, but they only tell you what’s already happened. They don’t tell you why things happened or where your next opportunity lies.
Three years ago, Collective 54 hosted its first annual event for founders of boutique professional services firms. It began as a simple idea: bring together leaders who had been collaborating virtually to connect, learn, and grow in person.
How to shift internal mindsets and client expectations to transition from
hourly billing to outcome pricing.
For decades, professional services firms have relied on the familiar (but flawed) currency of time. Billable hours remain the default across much of the professional services world, yet they are increasingly out of sync with the value clients actually seek. Clients rarely care how many hours something takes; they care about the outcomes achieved.
How much of your hesitation around AI is about real risk—and how much is about uncertainty?
Lately, I’ve had a lot of conversations with other founders about privacy and IP in the age of AI. Most are worried. They fear exposing client data, losing control of their IP, or stepping into a legal gray zone they don’t fully understand. Those are real concerns. But here’s the thing: every transformative technology starts this way: undefined, messy, and full of opportunity for the ones who move first.
When Greg Alexander asked me to be one of many irregular bloggers for the Collective 54 community, I embraced my role as the entrepreneur in a smaller company. Most notably, that is where I believe I fit within our community – one of the CEOs with fewer than 20 employees, knowing that the transition from CEO to Founder is necessary but not quite as easy as it seems for other C54 quarterbacks with broader and deeper benches behind them.
CEO’s are putting a lot of pressure on their organizations to “adopt artificial intelligence.” Often it stems from a board mandate. But few know what it means to “adopt” and recent data from MIT proves this point.
There’s a truism that’s never changed throughout my career–a satisfied client is the best business strategy of all. It might sound trite, but it’s true, and when you’re focused on improving client retention and lifetime value optimization, keeping client satisfaction as the goal is essential.