Why Delegation Fails Most Leaders (And What to Do Instead)
Outcome based delegation helps leaders scale by transferring results, not tasks. Learn why task delegation fails and how to build real leverage.
Pro Serv Blogs
Is It Time to Scrap the Budget?
Annual budgets can become commitments instead of hypotheses. Here’s how services-firm founders can keep budgets flexible, reallocate faster, and tie spend to buyer progress without losing focus.
Incremental Change in a World of Tidal Forces: AI and the Professional Services Firm
AI for professional services is reshaping how boutique firms operate. But meaningful change doesn’t happen through sudden shifts—it unfolds through intentional, incremental exploration. Firms that keep moving will reach higher ground. Those waiting for perfect clarity risk being swept away.
Is Fear Holding You Back?
Most professional services founders aren’t stuck because they lack talent. They’re stuck because fear is keeping them anchored to an operating model the market is already moving past.
We’re Not Competing With AI. We’re Translating It
How Pro-Serv Firms Can Use AI to Serve Small and Mid-Sized Clients Better (Without Becoming Tech Companies)
AI Maturity: 4 Levels and What to Do This Week
Everyone is on a different part of the AI Maturity Curve, and this guide aims to keep people moving to the next level. I get it, you’re drowning in work and your to-do list never gets shorter. You watch other firms moving faster, winning bids, delivering better work.
Six Business Laws Worth Keeping This Year
Every January, I find myself making some version of the same promises. This is the year we grow faster. This is the year we get more disciplined. This is the year the business finally feels like it’s running instead of being carried.
In Era 3, Scaling Is Easy. Solving the Right Problem Is Harder.
Lately, I’ve been revisiting some of the most basic fundamentals of professional services. Not because they’re broken, but because Era 3 is changing how fast firms can scale, and what gets exposed along the way. AI has made it possible to grow a firm faster than most founders ever imagined. Work that took weeks now takes days. Teams can do more with fewer people. Margins can expand quickly. On the surface, it feels like a new playbook.
The Tables Are Turning: Why Professional Services Firms Are Raising the Bar Again
Remember 2022? Even 2024? When you’d tolerate almost anything to keep a warm body in a seat? That senior consultant who hadn’t read a client brief in months but was “essential to continuity.” That project manager who turned every 30-minute check-in into a 90-minute therapy session but “knew all the stakeholders.” That analyst whose work needed complete rework every time but “at least they showed up.”
The Business Journey Is About Who You Become
You have built something real with your hands, mind, and will. Few people truly understand what that requires. You do, because you lived it.