|
Getting your Trinity Audio player ready...
|
Getting Beyond the Founder: The Modern Marketing Playbook for Professional Services Firms
Starting a professional services company can be deceptively easy. The founder’s network is a verdant hunting ground for both leads and referrals, and their mere presence is often enough to close a deal.
But soon a harsh, inevitable truth dawns: without a reliable means of generating pipeline outside of the founder, the business can only go so far. And, when it relies only on the networks of few key employees, the business is also over exposed to cycles of feast or famine.
Modern pro serv firms need a modern marketing playbook that gets them beyond this ceiling and provides a steady lead flow for the long term. Think of this playbook with two separate but related covers:
- Understanding of your market and its needs, not just how to sell your own service offerings
- Use a strategic, holistic approach to customer acquisition that gets beyond random acts of marketing
Know Your Market, Not Your Offerings
First, the bad news: nobody wants to talk about what you sell; all they care about is how you solve their problems. And in fact, you’re not going to get to talk to them at all until they’re well on their way to making a decision. Depending on who you ask, anywhere from 57-66% of a B2B buyer’s journey is complete before they contact a sales rep. And those journeys can take 8-11 months, depending on the purchase and the size of the buying committee.
This means you have to be able to engage your prospects effectively long before they see a sales deck or visit a services page. And let’s be realistic, no matter how great your deck or your website may be, nobody is going to spend 8-11 months looking at them.
Marketing that speaks to the problems, pain points, and daily struggles of your ideal customer is the only way to win in this arena. I’m willing to bet this isn’t the first time you’ve been told that, but consider what it looks like in practice:
About You | About the Audience |
We provide CRM optimization services that identify hot leads that could otherwise get lost in a crowded CRM. | Do you have a CRM full of contacts but no idea which ones are valid leads? This 10-point checklist will show you who to focus on and who to ignore. |
Fractional CFO services for agencies of all shapes and sizes. Contact us today for a financial audit. | If you’re worried that your payroll and your receivables will be out of sync (again), your financial model is failing you. Get a free consultation with a pro to improve it today. |
AgileSherpas provides training, coaching, and consulting for marketing teams who want to be more efficient and effective. | When everything’s a priority, nothing is. Get clear on what’s REALLY important using these three tried-and-true prioritization frameworks. |
Want to really see which side of this table you fall on? Go check out your website right now. If you can get through the homepage without finding the words “we,” “I,” or “us,” you’re on the right track. Most people won’t get past the header.
LinkedIn is Not a Marketing Strategy
Once you’re on board with a customer-centric approach to messaging, you’ve still got to reach the audience who will one day become your customers. And, more bad news, they’re harder than ever to pin down. Throwing some posts on LinkedIn, starting a podcast, or redesigning your website – while all valid activities – won’t move the needle in isolation.
Professional services marketing requires tight focus and ruthless prioritization. In other words, choosing what NOT to do is just as important as picking what you’ll do.
Consider the vast array of channels we could use to reach prospects in 2025:
- Cold outreach (email and/or cold calling)
- Organic and paid social media (on a multitude of channels)
- Organic search through content creation and optimization (SEO and now, AEO to cover Answer Engine Optimization via AI)
- Email nurtures
- Live events, both in-person and virtual
- Strategic partnerships
I could go on, but you get the idea. If we don’t laser in on a few critical areas, our effort will be so diluted that we can’t make a dent.
Here’s the simply marketing plan structure I use to keep my team on track, complete with last year’s priorities:
Goals and Objectives (what are we trying to accomplish) | Strategic Initiatives (3-5 things we’ll do in order to achieve the objectives) | Tactics (how we’ll move forward against each initiative with specific action steps) |
Predictable, influenceable pipeline of new leads as measured by $$$ in total weighted new business pipeline | Warm outbound: reach interested audiences who are visiting our website | ● All orgs with multiple site visits receive a multi-step email sequence + LinkedIn paid campaigns ● RB2B blog visitors get a customized sequence ● RB2B core site visitors that match our ICP get a SMYKM play |
20% or greater quarter over quarter growth of our email list | Nurture existing audiences | ● Monitor and focus on continually growing our addressable audience ● Email existing subscribers 1x per week ● Run consistent newsletters |
1 new business deal on the board each month that was generated by outbound or paid activities | Reach new audiences who aren’t yet familiar with us | ● Monthly LinkedIn Lives and structured email follow ups ● 3-5 LinkedIn posts per week ● 80+ leads being nurtured in SalesNav at all times ● Banking and Healthcare paid social always on ● Boost high performing organic posts ● Execute hub and spoke content strategy ● Update existing blog pages, including conversion rate optimization ● Explore paid linkbuilding |
At the time we ran this strategy, I had 1 full time marketing and sales coordinator, 2 part time contractors working 15-20 hours per week, and me (who provided prioritization and review, but didn’t do much actual work). We accomplished 80% of these goals. Focus pays off.
Build Your Modern Pro Serv Marketing Playbook
Generating leads, deals, and revenue from outside the founders’ networks can seem daunting, but by combining deep customer knowledge with a focused strategy, it’s definitely doable. And, more importantly, it isn’t optional.
With buyers’ journeys increasingly happening far from the sales team, professional services firms have to rely on their non-human capital to build relationships, nurture prospects, and ultimately grow the business.